Shipping Information

 

Shipping Policy

Your order will be delivered through Australia Post in most cases (please see below for International shipping information).

 

The delivery time will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times e.g. Christmas and Easter.

 

Steph & Joe Art Co. does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply).

 

A signature may be required for delivery. If no-one is available to sign for your parcel, the courier should leave a card advising you of your pick-up options. As this may not always happen, we advise you to keep track of your delivery through the courier tracking number that can be found online in your Steph & Joe Art Co. account or in your Email address. If for any reason you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. 

 

Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.

We ship within 2-5 business days of receiving cleared funds. Please allow an additional 1-2 business days for orders to be dispatched when a sale is being held. 

International Shipping

 

Yes, we ship overseas! At the checkout page you will be provided with a postage and handling quote before making payment. 

Please allow up to 5 business days for your order to be dispatched.

The delivery time to your destination will vary according to your postcode/area code (please note it can take up to 20 business days or more to arrive).

 

In addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

If you have any questions please head over to our FAQs page or contact us HERE