Frequently Asked Questions

 

Frequently asked questions

How much is postage and do you offer express postage?


For all orders, postage is determined by the weight of your order and the postcode of delivery. This will be calculated at the checkout stage of your purchase. We offer standard or express shipping for domestic orders and standard for international orders.




Where are my items shipped from?


All items are shipped from Sydney, Australia.




Can I pick up my order if I am located in Sydney?


At this stage we do not offer pick-ups on any items.




Can I track my order?


Yes! We will provide you with tracking information regarding your order in your email address.




What happens to 'return to sender' parcels?


If a parcel is sent back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.




Cancellation of Orders


If we are unable to provide you with the items you selected we will cancel your order and notify you immediately. You will not be entitled to clain any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from the cancellation.




How to I measure my dog or cat's collar for Bandana size?


1. Lay the collar out on a flat surface. 2. Measure the collar from buckle to buckle or from button hole to buckle as shown in the image below. The measurement should be the space between the red lines shown in the diagram: 3. Measure the widest part of the collar. In most cases this is the buckle. This measurement will provide you with the width for the openening you need for the correct bandana size. Please note: a slimmer collar may be required to best fit the bandana. How to measure the width is shown below. The measurement should be the space between the red lines shown in the diagram: 4. Once you have the correct measurments you can choose the best suited bandana for your pets collar.




What size are your Dog Bandanas?





What size are your Cat Bandanas?





How do I put the Bandana on my pets collar?






Eating Puppy